Category Content - Retail Management

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Our Benefits

Retail Management


Take some time to review the key duties and responsibilities for our store management roles.

Store Manager

Key Responsibilities
  • To effectively manage all departments and colleagues to ensure exceptional standards are achieved at all times.
  • To drive continuous development and coaching of the Management teams Manage financial performance of the store.
  • To ensure all Food Safety procedures are adhered to at all times within the store.
  • To ensure that all company policies, systems and procedures are implemented and managed in accordance with Best Practice.
  • Implement and manage all change initiatives.

Assistant Manager

Key Responsibilities
  • To manage departments and colleagues to ensure exceptional standards are achieved at all times
  • To support the Store Manager in achieving the stores financial targets.
  • To take ownership for Line H.R. responsibility including the management of colleague performance.
  • Constant management of change initiatives
  • To be responsible for the security of the store ensuring all necessary security systems and checks are in place.
  • To manage the store in the absence of the Store Manager.

      • Each department has a duty manager who oversee the day to day running of the department, below are 3 types of Duty Manager roles


      Duty Manager (including Stock Control, F&V, Deli, Checkouts, Shopfloor)

      Key Responsibilities
      • Ensuring excellence in customer service at all times.
      • Taking responsibility for the general management of the shop when required.
      • Ensuring that departments meet projected sales and contribution targets.
      • Ensuring food safety is everyone’s priority and responsibility.
      • Managing labour, stock control, ordering and margins
      • Managing all products stocked within the shop in accordance with best practice
      • Ensuring colleague flexibility throughout the shop is maintained.

      Systems and Resource Duty Manager (with responsibility for the HR Function and Cash Office within the store)

      Key Responsibilities
      • The effective management of the Systems / Resource function.
      • Training, development and motivation of department colleagues.
      • Achieve individual KPI’ s as set by the Store Manager.
      • Drive Continuous improvement in the administration department.
      • Ensure colleagues are operationally active to achieve maximum levels of productivity.
      • Carry out all line HR responsibilities.
      • Manage labour targets and maintain colleague flexibility across all departments.
      • Other management responsibilities are resourcing, pricing, managing the Cash Office, both the GNFR function & the Resale function & Food Safety.

      Protein Manager (Duty Manager for the Fresh Meat/ Butchery Department)

      Key Responsibilities
    • To manage the financial KPI’s in a manner that will ensure the profitability and viability of the Protein department
    • To deliver, support and implement all strategic initiatives for protein in the store as required
    • To ensure that Protein production is delivering product of the highest integrity and “uncompromising quality” that our customers demand
    • To ensure that the full range is on display in a manner befitting “ a shop that  inspires”
    • To support and report directly in to the store’s Assistant Manager
    • To manage the production aspect of the Protein business 
    • To manage, develop and support the Protein Team Manage and control health & safety and Food Safety/Hygiene standards
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